Refund policy

Last updated: 20th August 2026

We want you to love what you ordered. This policy is designed in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Indian consumer law.

RETURN WINDOW
You may request a return or exchange within 7 days of delivery, provided the item is unused, unworn, and in its original packaging with tags intact.

NON-RETURNABLE ITEMS
For hygiene reasons, earrings are not eligible for return or exchange unless received damaged, defective, or incorrect. Gifting sets are only eligible for return if the complete set is unused and unopened.

HOW TO INITIATE A RETURN
Email [support email] with your order number, the item(s) to be returned, and the reason. Our team will confirm eligibility and next steps, including pickup arrangement where available.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Contact us within 48 hours of delivery with photos of the product and packaging. We will offer a free replacement or full refund, based on availability, at no additional cost to you.

INSPECTION PROCESS
Once we receive your returned item, our team will inspect it within [3–5] business days to confirm it meets return conditions before approving your refund or exchange.

REFUNDS
Approved refunds are processed to your original payment method within 5–7 business days of inspection approval. For Cash on Delivery orders, refunds are issued via bank transfer or store credit.

EXCHANGES
Subject to stock availability. If your preferred replacement is out of stock, we will offer a refund or store credit instead.

RETURN SHIPPING
[Choose: "Return shipping costs are borne by the customer, except in cases of damaged, defective, or incorrect items, where we cover return shipping." — recommended standard]

CANCELLATIONS
Orders can be cancelled free of charge before they are dispatched. Once shipped, cancellation is treated as a return and is subject to this policy.

DISPUTE RESOLUTION
If you're unsatisfied with the resolution of your return or refund request, you may escalate the matter to our Grievance Officer (see Privacy Policy) or the National Consumer Helpline.

CONTACT
Questions about your return? Email [support email] or call [support phone].